This guide has been designed for educational purposes. It contains informative, accessible and diverse training resources, including those available through the ANZCA library, to support communication activities that help establish rapport, trust, and ethical therapeutic relationships with patients and their families.
The Management of Procedure-Induced Anxiety in Children by
Procedure induced anxiety affects the majority of children undergoing medical intervention and has been directly linked to behaviour disturbances, psychological trauma, phobias and symptoms of PTSD. Despite this, there is currently no formal training relating to the management of procedure induced anxiety for medical personnel caring for children. A distillation of more than eighty years of research, this textbook examines the nature, prevalence and consequences of anxiety in children, alongside evidence-based strategies for its effective management. Designed as a training manual, it includes a comprehensive account of positive and negative aspects of behaviour that contribute to the successful management of anxious children. Chapters cover topics such as non-verbal and verbal communication, enhanced communication management strategies, support of children with autistic spectrum disorder, ADHD, learning difficulties, the use of premedication and the role that families play. Essential reading for anaesthetists and paediatricians and a valuable resource for any practitioner working with children.
Effective Medical Communication: The A, B, C, D, E of it by
Effective communication is at the heart of medical profession, whether it is patient-doctor communication, interpersonal communication, or communication with the scientific and research community. However, medical professionals are not adequately trained in these skills, and when it comes to presentations, the message is often lost due to inadequate preparation, ineffective slides, and a generally unconvincing performance by the presenter. This book addresses all aspects of the communication skills required by individuals entering medical school as well as professionals farther up the career ladder.
If You Want Them to Listen, Talk Their Language: Communication, Motivation and Success in Business and Personal Relationships Using the Process Communication Model by
This book explains not only the concepts of the Process Communication Model®, it also gives you highly practical application examples. You will learn more about how the skills to observe and decode behaviours will allow you to form and maintain relationships based on constructive communication.
Thanks for the Feedback: The Science and Art of Receiving Feedback Well by
The authors of the classic 'Difficult Conversations' teach you how to take criticism productively in this book. Receiving feedback is an important skill, and the rewards for learning well are substantial. But feedback can be painful, sometimes brutally so. This title takes an honest look at why feedback feels so hard, and gives readers the framework and tools needed to metabolize challenging information and use it to fuel real change.
Learn more about more about critical incident debriefing See the Critical incident debriefing toolkit.
Learn@ANZCA resources
See the Resources tab for a full list of the Learn@ANZCA courses available to ANZCA, FPM and RGA trainees and fellows.
CPD and Roles in practice
For more information about courses toward a formal qualification, and other information from the ANZCA and FPM CPD program. Please visit the related pages on the ANZCA website.
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