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This guide has been designed for educational purposes. It contains informative, accessible and diverse training resources, including those available through the ANZCA library, to support communication activities that help establish rapport, trust, and ethical therapeutic relationships with patients and their families.
If you want them to listen, talk their language : communication, motivation and success in business and personal relationships using the process communication model by This book explains not only the concepts of the Process Communication Model®, it also gives you highly practical application examples. You will learn more about how the skills to observe and decode behaviours will allow you to form and maintain relationships based on constructive communication.
Publication Date: 2011
Thanks for the Feedback: The Science and Art of Receiving Feedback Well by The authors of the classic 'Difficult Conversations' teach you how to take criticism productively in this book. Receiving feedback is an important skill, and the rewards for learning well are substantial. But feedback can be painful, sometimes brutally so. This title takes an honest look at why feedback feels so hard, and gives readers the framework and tools needed to metabolize challenging information and use it to fuel real change.
Publication Date: 2014-03-04
Understanding Clinical Negotiation by Patient relations, satisfaction, and engagement are more important than ever. Understanding Clinical Negotiation helps clinicians navigate patient desires toward mutually defined goals. The first guide of its kind, this important resource will equip clinicians with the insights and pragmatic skills needed to strike the right balance between care and costs, while ensuring the satisfaction and safety of every patient.
Publication Date: 2021-07-08
Messages : the communications skills book, 4e by With this fully revised and updated fourth edition, you'll discover new skills to help you communicate your ideas more effectively and become a better listener. Learn how to: Read body language, Develop skills for couples communication, Negotiate and resolve conflicts, Communicate with family members, Handle group interactions, Talk to children, Master public speaking, Prepare for job interviews.
Publication Date: 2018-08-01
The Coaching Manual; Your Step-by-Step Guide to Becoming a Great Coach, 5e by This carefully revised edition will guide you through the entire process from first meeting to when coaching ends, with methods, tips and techniques that simply work.
Publication Date: 2021-11-19
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