Library resource guides: ANZCA & FPM CPD Program resources: Patient experience survey

Guide index

Patient experience survey

Obtain feedback on the care you provide from at least 15 patients/parents (a cross section of your usual practice) and reflect on collated feedback to improve your practice.

***

You can use a specialty-specific college guideline (linked in the ANZCA & FPM resources section) to complete this activity.
If you use a different tool, it must measure patient experiences relevant to your scope of practice.

Perform a patient experience survey using the ANZCA form (see ANZCA & FPM resources section)
Complete a post-operative feedback session
Undertake a series of surveys across multiple locations/units
Undertake a patient survey using a locally created tool - for example: a Google Docs form adapted from ANZCA form (see ANZCA & FPM resources section)

You may choose to undertake a critical reflection activity on the patient experience survey results and develop a plan for practice change.
This facilitates the participant ‘closing the loop’ by reflecting on specific actions that can improve patient care.

Note: Feedback providers who are also CPD participants should record this activity under review of ANZCA/FPM Fellows

CPD Value: CPD participants may claim this under the Practice evaluation - reviewing performance Patient experience survey activity.

External resources

ACSQHC: Australian Hospital Patient Experience Question Set
The Australian Hospital Patient Experience Question Set (AHPEQS) is a survey used by hospitals and healthcare services to ask recent patients about their experiences of treatment and care.
Anaesthetic Group: ANZCA Patient Experience Survey – 2024 Complete Guide
This page is the Anaesthetic Group's complete and current guide to ANZCA CPD Patient Experience Surveys.

ANZCA & FPM resources

CPD Activity Guide
This guide contains a list of all the activities associated with the ANZCA and FPM CPD Program, as well as links to associated individual activity guides and forms.
Practical guidance for CPD feedback conversations
This guideline provides practical tips for those providing feedback to a colleague as part of the CPD program (for example peer review, multi-source feedback, patient experience surveys). Engaging in a feedback conversation is a skill and as with all skills it can be learnt and improved. The feedback conversation is an important tool for enhancing learning for both specialists.
PG07(A) Guideline on pre-anaesthesia consultation and patient preparation (2023) The purpose of this document is to assist doctors with assessment and preparation of patients being considered for surgery.
PG07(A)BP Guideline on pre-anaesthesia consultation and patient preparation (Background Paper 2023)

ANZCA and FPM CPD Program: Patient experience survey (anaesthesia) - guideline
This guideline assists anaesthetists, administrators and feedback providers complete the patient experience survey activity.
ANZCA and FPM CPD Program: Paediatric patient/parent satisfaction survey (anaesthesia) - guideline
This guideline assists anaesthetists, administrators and feedback providers complete the paediatric patient/parent satisfaction survey.
ANZCA and FPM CPD Program: Patient experience survey (diving and hyperbaric medicine) guideline
This guideline assists hyperbaric physicians, administrators and feedback providers complete the patient experience survey activity.
ANZCA and FPM CPD Program: Patient experience survey (pain medicine) - guideline
This guideline assists specialist pain medicine physicians, administrators and feedback providers completing the patient experience survey activity.
ANZCA and FPM CPD Program: Patient experience survey (procedures in pain medicine) guideline
This guideline assists specialist pain medicine physicians, administrators and feedback providers
complete the patient experience survey activity.

ANZCA and FPM CPD Program: Patient experience survey (anaesthesia) – summary form
The administrator uses this form to summarise and de-identify the patient experience survey responses from individual patients.
ANZCA and FPM CPD Program: Paediatric patient/parent satisfaction survey (anaesthesia) – summary form
The administrator uses this form to summarise and de-identify the patient experience survey responses from individual patients/parents.
ANZCA and FPM CPD Program: Patient experience survey (diving and hyperbaric medicine) – summary form
The administrator uses this form to summarise and de-identify the patient experience survey responses from individual patients.
ANZCA and FPM CPD Program: Patient satisfaction survey (pain medicine) – summary form
The administrator uses this form to summarise and de-identify the patient experience survey responses from individual patients.
ANZCA and FPM CPD Program: Patient experience survey (procedures in pain medicine) – summary form
The administrator uses this form to summarise and de-identify the patient experience survey responses from individual patients.

ANZCA: Roles in Practice - Communicator Library Guide
This guide contains informative, accessible and diverse training resources, including those available through the ANZCA library, to support communication activities that help establish rapport, trust, and ethical therapeutic relationships with patients and their families.
ANZCA: Communication in Anaesthesia Library Guide
This guide has been designed for anaesthetists interested in Communication in Anaesthesia to locate relevant resources on this topic, including those available through the ANZCA library.

ANZCA: Doctors' Health and Wellbeing
ANZCA's dedicated Doctors' health and wellbeing page, which outlines the Doctors' Health and Wellbeing Framework, as well as other resources to support doctors and integrate supportive mechanisms within organisations.