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ANZCA and FPM CPD Program resources: Patient experience survey

Activity: Patient experience survey Practice evaluation - Reviewing performance
Mandatory activity (clinical practice): One of four potential practice evaluationMulti-source feedback; Peer review of practice; Patient experience survey; Clinical audit activities

Patient experience survey

  • Obtain feedback on the care you provide from at least 15 patients/parents (a cross section of your usual practice) and reflect on collated feedback to improve your practice.

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  • You can use a specialty-specific college guideline (linked in the ANZCA & FPM resources section) to complete this activity.
  • If you use a different tool, it must measure patient experiences relevant to your scope of practice.
  • Perform a patient experience survey using the ANZCA form (see ANZCA & FPM resources section)
  • Complete a post-operative feedback session
  • Undertake a series of surveys across multiple locations/units
  • Undertake a patient survey using a locally created tool - for example: a Google Docs form adapted from ANZCA form (see ANZCA & FPM resources section)
  • You may choose to undertake a critical reflection activity on the patient experience survey results and develop a plan for practice change.
  • This facilitates the participant ‘closing the loop’ by reflecting on specific actions that can improve patient care.

External resources

ANZCA & FPM resources

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The college acknowledges and respects Māori as the Tangata Whenua of Aotearoa and is committed to upholding the principles of the Te Tiriti o Waitangi, fostering the college’s relationship with Māori, supporting Māori fellows and trainees, and striving to improve the health of Māori.

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